Bristol and Bath Home Computers

Link: http://blog.milsom.biz/computers.php/company/whats-this-no-fix-no-fee-malarkey

You may remember I wrote a post about the no fix no fee sales spiel, I couldn’t understand why a computer company would use a failure clause as a sales pitch, there basically saying “come to us we may not be able to fix your computer” don’t know about you but that doesn’t fill me with confidence, I have looked at the computer companies operating around Bath and Bristol and was surprised at the results.

The sites that offer “no fix no fee” have terms and conditions, one sites conditions was “If they sent an engineer that did not have the knowledge to fix the problem there would not be a fee, except the call out charge, is the call out charge not a fee? why would they send an engineer to a site when they are not adequately qualified to fix the problem, there was other terms such as if the quote was not accepted or if you just refused to pay the extra cost for parts and any other option available there would still be a fee.

One said there were terms and conditions, I was unable to find the terms and conditions for the no fix no fee despite searching the site.

My conclusion is that no fix no fee means their engineers may not be qualified to work on your equipment.

No call out charge is another thing that I find amusing, everyone I see that has a no call out charge option charges for the first hour on site or half hour depending on the company, that just means if you are out you wont get a bill, why would you call out an engineer and not be available to have it fixed.

At Bristol and Bath Home Computers we do not have a phoney “no fix no fee” clause, if we are called out we are able to fix it, we do not have a misleading “no call out charge", what you see is what you get.