| « How to clean LCD monitors | Defragmenting your hard disk, why and when. » |
Whats this no fix no fee malarkey
Link: http://milsom.biz
Like a responsible company starting back in the IT sector mainstream I have researched my market sector for pricing, competition and terms of service, I have noticed that many companies offer a no fix no fee term.
I am really having trouble comprehending that a company in the IT industry can not fix a problem, I have worked for Kalamazoo, and Specialist Computer Centres as computer and computer server engineers for many years, repairing all sorts of IT equipment, including servers, laser printers, monitors, etc. these companies have been subject to the BSI assessment on a regular basis, me being a part of the team had to follow the quality procedures set down as a requirement for BSI, I never had the option to say I cant fix it cya, I had to fix it full stop.
I am aware that there are people out there that profess to be computer engineers after they have built there own system at home and it has worked, I have even know the like to have been employed as engineers by some companies, there is however a lot of difference between a computer engineer who built a computer at home and an engineer that has been trained by the likes of Harley West (London), Spring IT (Birmingham), Toshiba (Camberley) and IBM somewhere I cant remember. The experience gained by myself and my colleagues in the field for many years have so much more relevance for a quick turnaround and guaranteed quality and safe repair of your Information Technology equipment.
This does sound awful I am sure that most of the companies out there have experience just as valuable as ours here at Bristol and Bath Home Computers but it is just the thought of not fixing something does not compute in my head.
When you call out an engineer you want an engineer that can fix your problem, you don’t want a company that has a get out clause as a selling point.
2 comments
When a customer calls us we find out all that is required to know about the computer, we take all things into consideration, make, model, age etc, as a very experienced engineer I can often get an idea of what the problem is within a few minutes of talking to the customer, I will then give a number of likely scenarios that can cause the problem and an estimate on how much each option would cost to repair, if the worst possible scenario is acceptable we will visit the customer and rectify the problem, if they would like us to visit hoping it is the cheaper option and it is not it is not unreasonable to be paid for our time.
If you read our latest post it states that 75% of calls are fixed free of charge, this is because either we can talk them through it on the phone or that the cost of repair is more than the machine is worth.
Our rates are very reasonable, a third of the cost my employer charged for my services when I was working for the largest independent computer company in Europe and we always offer to put new customers on our low cost labour scheme.
Comment feed for this post