Computer Repairs

Link: http://www.bristol-and-bath-home-computers.co.uk

When you place a call with Bristol and Bath Home Computers, you will be asked a series of questions to determine the fault with your computer, these few questions will give our engineers a good indication as to where the fault lies, if a fault is fixable by you over the phone we will tell you how to do it, that is it, you will have rectified the problem yourself, you will not receive a bill or a visit from us.

If we determine that the fault requires a visit we will give you an indication of what the problem “may be” and an “estimated time for repair” you must bare in mind that with IT the most basic sounding faults can be a lot more involved so a quote at this stage is not possible.

We arrange call slots in 2 hour periods, our call outs where possible will be area specific at busy times to minimise travel times and fix as many faults as possible, we will endeavour to meet our scheduled time slots however this is not always possible, we may turn up late or early depending on our previous job, if early and you are not available we will wait until our scheduled visit time, if late and the later time is not possible for your commitments we will reschedule with the option of an out of hours visit at normal rates.

On arrival at site we will test the equipment and determine the fault, an indication is often available immediately but normally within half an hour, if a fault is not diagnosed within the first hour we will give you a progress report before we proceed into the following hour, 90% of faults can be diagnosed and rectified within 1 hour.